Well, it is confirmed. Tohatsu UK are sending out on Monday a brand new lower gear unit, free of charge to my home address - free postage as well. I can then fit the lower unit to my outboard.
That was the job I found most difficult to do when fitting the impeller last time as my video shows (see my YouTube channel or previous blog posts). It took me just under an hour to get the lower unit back in - but this time I am wiser and more experienced. So, hopefully it will go better!
Tohatsu have offered to fit it for free but that would have to be after lock down is lifted and then it may take a couple of weeks at a local dealer/service centre and they understand that I might want to get out on the water asap after the lock down is eased.
Upon fitting it myself, I then have to take the old unit to a local Tohatsu dealer that I didn't know about over at Mountbatten area and drop it off with them and they will get it returned to the national headquarters of Tohatsu UK.
I think that this is astonishing service from Tohatsu UK and Tohatsu Japan. My engine is out of warranty by 4 years and yet they have gone to this trouble to sort it out for me because the unit should never have passed their stringent quality control measures and it should have been picked up in the past by the people who sold it to me and the service engineers since, as I outlined in a previous post.
Speaks volumes about the people at Tohatsu UK who have dealt with this and about the company/brand as a whole.
Impressive, incredibly impressive.
Thank you Tohatsu. Much appreciated.
That was the job I found most difficult to do when fitting the impeller last time as my video shows (see my YouTube channel or previous blog posts). It took me just under an hour to get the lower unit back in - but this time I am wiser and more experienced. So, hopefully it will go better!
Tohatsu have offered to fit it for free but that would have to be after lock down is lifted and then it may take a couple of weeks at a local dealer/service centre and they understand that I might want to get out on the water asap after the lock down is eased.
Upon fitting it myself, I then have to take the old unit to a local Tohatsu dealer that I didn't know about over at Mountbatten area and drop it off with them and they will get it returned to the national headquarters of Tohatsu UK.
I think that this is astonishing service from Tohatsu UK and Tohatsu Japan. My engine is out of warranty by 4 years and yet they have gone to this trouble to sort it out for me because the unit should never have passed their stringent quality control measures and it should have been picked up in the past by the people who sold it to me and the service engineers since, as I outlined in a previous post.
Speaks volumes about the people at Tohatsu UK who have dealt with this and about the company/brand as a whole.
Impressive, incredibly impressive.
Thank you Tohatsu. Much appreciated.
Blimey! Well done Tohatsu!!
ReplyDeleteGood for them! It is always good to hear about a company that chooses to make things right.
ReplyDeleteI am glad you were able to find the cause of the blocked hole. The idea of relying on an engine with a known defect is not comforting. We want to keep reading your adventures for a good while longer.
God bless!
Wayne
Very well done Tohatsu!!
ReplyDeleteThanks Wayne - I have to say I am very relieved!! Thanks for your support - appreciated.